Careers at Deci

Be a part of the team that’s pushing the boundaries of AI

If you run toward learning, innovation, and the extraordinary, join us.

What our team loves about Deci

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“I love working at Deci because it provides an open-minded and stimulating environment. We work collaboratively and inspire each other to continuously find new ways to grow the company.”
Kate Yurkova, Deep Learning Engineer
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“Deci allows me to learn new skills. I get to work on and solve challenging problems that expand my knowledge in AI and enhance my creativity. Thanks to Deci, I can now write rock-solid production software on the fly.”
Avi Lumelsky, Deep Learning Software Engineer
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“Working at Deci is a rewarding experience. We are constantly creating and building together to help deliver a state-of-the-art AI platform to the world’s best AI teams. Being on the sales team has pushed me to continuously develop my skill set and also grow as a person. I look forward to solving new challenges every day.”
Mike Flynn, Sales Development Manager

Open Positions

Careers

Customer Success Manager

Tel Aviv · Full-time

About The Position

Deci is the world's most innovative deep learning platform, built for deep learning developers. Powered by our proprietary AutoNAC acceleration technology, we are enabling the future of deep learning-based applications across industries.

As a Customer Success Manager working in a fast-paced team, you will drive Deci's client retention and growth by building solid relationships with our customers, turning them into successful customers who truly advocate for our solution. 

You are an adept customer success, capable of engaging in technical and business conversations at multiple levels of the organization, including CTO, VP of Engineering, Data Scientists, and ML Engineers. You enjoy bringing your product and technical knowledge to bear when articulating our business proposition. You thrive in an agile environment, enjoy collaborating with colleagues globally, and always look for opportunities to add value and level up the business.

This hybrid role includes a physical presence in our Israeli office in Ramat Gan. Work hours are flexible, including working with our Global team and US-based customers.

Requirements


  • 3+ years experience as a Customer Success In B2B, SaaS, and technology-oriented software companies, with a proven track record in retaining and upselling 5-figure deals
  • Fluent English speaker with excellent written/verbal communication and presentation skills
  • A process-oriented person with the ability to move fast and quickly adapt/implement lessons learned
  • Technical background (preferably computer science/data science) - hands-on or academic
  • Demonstrates solid experience in effectively developing and managing complex deployments and partnerships with Enterprise size organizations
  • An assertive, out-of-the-box thinker, CAN DO approach, empathetic
  • Knows customer success best practices and has followed them previously
  • Proven ability to juggle multiple customer success projects at a time while maintaining sharp attention to detail
  • Fast learner with a passion for AI products and technologies that are improving the world
  • Prior experience in a startup company


Preferred qualifications


  • Prior experience in AI platform/solution company
  • Proven track record in managing Enterprise 6-figure ARR customers


Responsibilities


  • Help define the customer success strategy and playbook of Deci, 
  • Manage a book of business (about 20 global customers) and build long-lasting relationships with each customer
  • Become a trusted advisor - bring a customer-centric approach to ensure customers of Deci are receiving the expected value from Deci as a partner
  • Constantly grow your understanding of each account (business/ deployment/ technology environment) and their use of Deci to ensure maximum value
  • Align and formalize a success plan with each account to achieve optimal time to value/ adoption KPIs and inline with Deci's OKRs
  • Manage escalations effectively and ensure the needed attention is provided. That will include day-to-day internal/ external communication
  • Manage renewals and help manage potential upsells and growth opportunities
  • Ensure customer satisfaction and that the customer's voice is being heard


Apply for this position

Accelerate your career in a hyper-growth company

Gain a competitive edge and easily scale your business by delivering your customers better results faster.

Work with the brightest minds

Together, we are pushing the boundaries of AI. At Deci you will encounter and work with some of the brightest minds in the AI industry as well as with the top AI companies.

Life at Deci

Office Activities

Celebrating holidays, learning from subject matter experts, playing foosball. There’s always a new activity that encourages the team to take a break, unwind, and learn new things in a fun way.

Pets

We’re a pet friendly office, and we’re happy to share that there are several cute, fluffy dogs that are part of our team.

Events and conferences

Our team members actively participate in various conferences on a regular basis to stay up to speed on the latest research, technological breakthroughs in their respective fields.

Continuous learning

The Deci team doesn’t only solve problems and create value, but we also unlock new opportunities and drive impactful change. We sharpen our skills and adopt new capabilities with continuous learning.

Perks

Birch Coffee

Drive conversion rates sky-high by letting your customers choose when to pay at no extra cost. No lengthy applications. Instant online approval, as it should be.

Birch Coffee

Drive conversion rates sky-high by letting your customers choose when to pay at no extra cost. No lengthy applications. Instant online approval, as it should be.

Birch Coffee

Drive conversion rates sky-high by letting your customers choose when to pay at no extra cost. No lengthy applications. Instant online approval, as it should be.

Birch Coffee

Drive conversion rates sky-high by letting your customers choose when to pay at no extra cost. No lengthy applications. Instant online approval, as it should be.

Our values

Open-mindedness

Together, we are pushing the boundaries of AI. At Deci you will encounter and work with some of the brightest minds in the AI industry as well as with the top AI companies.

Open-mindedness

Together, we are pushing the boundaries of AI. At Deci you will encounter and work with some of the brightest minds in the AI industry as well as with the top AI companies.

Open-mindedness

Together, we are pushing the boundaries of AI. At Deci you will encounter and work with some of the brightest minds in the AI industry as well as with the top AI companies.

Open-mindedness

Together, we are pushing the boundaries of AI. At Deci you will encounter and work with some of the brightest minds in the AI industry as well as with the top AI companies.

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